Within 10 minutes the restaurant must accept the order by pressing the corresponding button and entering the preparation time.
The client receives a notification that preparation has started, and the operator and couriers see the preparation time entered by the restaurant.
If the client is ordering for the first time, it is important to stay in touch with them to avoid problems when handing over the order.
For orders delivered by service couriers, the operator contacts clients to confirm within 10 minutes. If there is no confirmation, the operator tells the restaurant. Please do not rush to start cooking: if the client does not respond, the order will have to be canceled or paused until the client answers.
If the restaurant handles delivery itself, or if the client chose pickup, the restaurant must contact the client through the bot chat and get confirmation.
We recommend asking clarifying questions: whether utensils are needed, what change is required, and so on.
If the client does not answer, do not start cooking. Contact the operator and ask them to establish contact with the client. The operator has an additional contact channel with the client.
The courier arrives at the time set by the restaurant and picks up the order. If the courier sees that they will not make it on time, they can indicate an arrival time with +10/15. In that case the restaurant will receive a notification in the bot, and please prepare the order according to the updated time.
Payment memo
1. Cash on receipt: the client pays in cash on receipt. The courier, when taking the order from the restaurant, gives the cash or QR payment for it and delivers the order to the client. The courier receives payment for the order and for delivery from the client.
2. Non-cash payment to the restaurant account: the restaurant provides a QR code or payment details. The client transfers the money for the order and delivery to the restaurant account. The courier arrives at the restaurant, takes the ready order and the delivery payment, and delivers the order to the client.
3. Payment to the service account (crypto, rubles, and so on): if the client pays in crypto or in rubles through our service, the amount for the order and delivery is credited to the restaurant internal balance in the service. The courier arrives at the restaurant, takes the ready order and the delivery payment, and delivers the order to the client. These funds stay on the restaurant balance in the service and are used to pay the commission. The accumulated amount for several orders can be requested for transfer to the Vietnamese account. Information about how many orders were paid to the service account and for what amount can be seen here: https://admin.deliver-now.store/restaurant/commissions
You need to press the “confirm” button - the client will receive a notification that the restaurant has started preparing the order.
We do not recommend canceling orders, because this hurts the client’s impression of the service. If a dish is sold out, offer the client a replacement.
If needed, you can press the "Message client" button.
Choose the order preparation time.
If needed, you can increase the preparation time.
The operator and couriers see the preparation time set by the restaurant.
The courier delivering your order sees whether they will make it on time.
If the courier sees that they will not arrive on time, they can specify an arrival time with +10/15.
In that case the restaurant will receive a notification in the bot, so please prepare the order according to the updated time.
How does the order look in the accounting panel?
To enter the account, you need to authorize with your Telegram account that receives the orders.
This is what orders look like in the accounting panel - the date, order number, amount, amount after changes, and status are shown.
On the "Commissions" tab in the accounting panel you can see the restaurant current debt to the service (all orders for which the restaurant has not yet paid commission) and the amount of service commission for each order.
Orders paid to the service account are marked in green, but are not yet recorded in commission and not returned (not transferred to the restaurant account).
An order paid to the service account is marked in green.
By clicking an order, you can see how that order was paid in the "Orders" tab.
In the “Message” field, paste the Google Maps link to the client address, then enter the order ready time (the courier will come to the restaurant by that time) and the client contact.